Frequently Asked Questions

Your Christmas questions, answered

Select a topic to explore our most frequently asked questions related to that step in the process.

Products & Ordering

Selecting the perfect commercial Christmas decorations for your property is tougher than it seems. You’ll need to consider your brand colors and style, your holiday events, your location’s weather conditions, and, of course, your budget.

Leave the work to the pros. Our team would love to make your holiday decorating easier than ever. Contact us to get started today.

When choosing outdoor Christmas decorations for your business, consider factors such as durability, weather resistance, ease of installation, energy efficiency, and customization options. Your property features and location are important in determining what type of decorations are safest, as well as what type of focal point is best.

It's important to select high-quality decorations that align with your brand and are suitable for the weather in your area. Contact our team for guidance on how to decorate your property for the holidays.

You can find high-quality outdoor commercial holiday decorations with Dekra-Lite! Our collection includes the safest giant outdoor Christmas trees in the market, handmade banners made in the USA, luxury lighted decorations, and more.

Professional Christmas decorators use LED lights for their displays. LED Christmas lights are energy-efficient, long-lasting, and safer than the old-school incandescent lights. LED lights also come in various colors and can be programmed for custom light displays like those on our RGB Christmas Trees.

Professionals in cold-weather environments may opt for CSA-approved lights to ensure their displays are water tight.

LED commercial Christmas lights can last years depending on your specific use case. Our 5mm Mini Lights have a rated life of 50,000-100,000 hours. We warranty our mini lights for three (3) 60-day seasons or 4,500 hours, whichever comes first, in case your lights unexpectedly malfunction.

Every year our most popular product is our Sequoia Tree – it’s the perfect giant outdoor Christmas tree for commercial businesses. The illuminated Walk-Through Ring Selfie Station is the second most popular option, as it gives businesses an option for a custom Christmas decoration without needing to create their own product. If you’re looking to stand apart from the crowd, let’s discuss your custom holiday décor options!

Track all current and past orders in your account page under “Your Orders.”

Many commercial holiday decorations can be repurposed or customized for other occasions throughout the year. Perimeter and outdoor tree lighting is great for illuminating your property all year.

Many of our lit Christmas decorations are perfect for special event décor too. For example, you can adapt certain lighted displays for events like New Year's Eve, Valentine's Day, or St. Patrick’s Day.

Our Walk-Through Ornament is also perfect for Pride decorations when lit with RGB lighting. And our giant outdoor star decorations are great for patriotic holiday decorating and adding light to your everyday decorations.

All Will Call orders can be picked up at our Harvard Workshop located at 3433 W. Alton Ave. Santa Ana, CA 92704. All Will Call orders will be ready by the “ship date” listed on your sales order.

All orders will be held for three (3) business days. Any orders not picked up within this timeframe may be subject to a restock fee of 20% of the order total.

Program Planning

Outdoor commercial holiday decorations create a welcoming and festive atmosphere, attracting potential customers to your business.

Christmas decorations are important because they help increase foot traffic and holiday sales, enhance brand visibility, promote social sharing, and create memorable experiences for visitors during the Christmas season.

For more information on why you should decorate your business for the holidays, check out our blog on Why Décor Matters.

You’ve come to the right place! We decorate shopping centers, malls, amusement parks, sports arenas, cities, and more for the holidays.

One of the best ways to decorate your commercial property for the holidays is with personalized Christmas decorations. We help design, create, and implement custom Christmas decorations for shopping centers, theme parks, cities, and more.

Let’s start planning your holiday photo ops, personalized pole banners, and custom Christmas ornaments for your business today.

The best way to start your holiday decorating is by filling out our commercial business registration form. If you’re more of a people person, you can get in touch with our sales team by calling (800)436-3627.

Account & Resources

Grow your commercial Christmas wholesale business by partnering with Dekra-Lite! Learn more about our partnership opportunities and apply to be a reseller today.

Track all current and past orders in your account page under “Your Orders.”

Our catalogs are a great place to get inspired and find historical product information. Find our catalog page under our Resources menu!

Safety & Maintenance

If any of your décor goes haywire during the season — lights out, broken ornaments, fallen props — schedule a maintenance request with our team as soon as possible.

1. Call our Holiday Hotline (714)556-5218. This number will connect you with a Dekra-Lite representative or our voicemail. In either case, this is the best number to reach our team for emergency repairs.

2. Call our North Pole Mission Control center (714)436-0705 ext. 802. We have elves working at North Pole Mission Control from 6 a.m. to 10 p.m. most days, and they would love to help you get your repairs started.

3. Send a request via email to Our North Pole Mission Control elves will get someone out to start your repairs as soon as possible.

4. Call your sales representative. They will notify our maintenance team of your request.

5. Leave a message at our front desk (714)436-0705 and someone will contact you for further information and assistance.

To ensure the safety of outdoor commercial holiday decorations, make sure to follow manufacturer instructions for installation, use proper electrical connections and waterproofing techniques, and secure decorations properly to withstand wind and other weather conditions.

Regular maintenance and inspections are also essential to make sure everything stays plugged in, water resistant, and looking great!

Talk to our team to address any specific décor questions and to make sure your commercial Christmas décor is installed safely.

Please call, email, or complete the form for additional support.

Corporate Headquarters & Showroom

3102 W Alton Ave Santa Ana, CA 92704

Contact us for more info