Dekra-Lite Refund Policy
We warranty to the original buyer that all of our displays and accessories will be free from manufacturer defects under normal conditions of use and service. Under this warranty, the company's responsibility is to repair and replace defective products on a prorated basis. To extend this warranty, all products must be inspected at our facility for defects and/or proper care and handling prior to repair or replacement. Return shipping, labor, and/or equipment to install or remove the product are not included in this warranty. Bulb burn-outs and electrical or other damages that may be the cause of the buyer, their installers, weather elements, rough handling, or transit are not covered by this warranty. All merchandise is carefully inspected prior to packaging and shipping. Therefore, goods should be inspected and tested upon delivery and prior to installation. For the purposes of this warranty one (1) season is defined as one (1) installation and removal for a duration lasting no longer than 60 days. For warranty information specific to your purchase, check our warranty page. You can always contact us for any return question at Info@dekra-lite.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All claims of merchandise delayed, lost, or damaged in transit are the responsibility of the consignee/ customer. When accepting shipment, claims of any missing cartons or visible damage must be filed within 10 days of the receipt of delivery. All claims must be filed with the delivering carrier. Failure to properly file claims may mean refusal of the claim and subsequent loss to the consignee/customer.
Exceptions / non-returnable items:
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Any returned products under the following conditions will result in a 20% restocking fee and the customer will incur the freight charges:
Customer ordered incorrect product.
Customer never opened or used product for its intended purpose. No merchandise returns will be accepted without prior written authorization. Return requests will be accepted for credit if submitted and approved within 30 days of receipt of product.
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.